Let's talk about your privacy.

This Privacy Policy describes the policies and procedures of Flytree Pty Ltd (“Flytree”, “we”, “our” or “us”) on the collection, use and disclosure of your information on www.flytree.co (the “Site”) and the services, features, content or applications we offer (together with the Site, the “Services”). We receive information about you from various sources, including: (i) if you register for the Site and the Services, through your user account on the Services (your “Account”); (ii) your use of the Services generally;

What Does This Privacy Policy Cover?

This Privacy Policy covers Flytree’s processing of Personal Data that Flytree gathers when you are accessing and using the Services. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure.

This Privacy Policy also covers Flytree’s treatment of any Personal Data that Flytree’s business partners share with Flytree or Flytree shares with its business partners. This Privacy Policy does not apply to the practices of third parties, and their sites, services or applications that Flytree does not own or control, or to individuals that Flytree does not employ or manage (“Third Parties”). While we attempt to provide access only to those Third Parties that share our respect for your privacy, we cannot take responsibility for the content, actions or privacy policies of those Third Parties. We encourage you to carefully review the privacy policies of any Third Parties you access.

What Personal Data does Flytree Collect From You?

We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

• First and last name
• Company name
• Email address
• Phone number
• Billing zip code and/or country of residence
• any additional information relating to you that you provide to us directly through our website, by phone, email, surveys, or in person, or information you have provided indirectly through use of our Website or online presence through our representatives or otherwise;

By providing Personal Data of others to Flytree, you represent that you have authority to do so. All information that you enter or upload about your non-users will be covered by this Privacy Policy, and where applicable. We disclaim responsibility for the information of others that you provide to us in the course of your use of the Services.

Information we automatically collect when you use our Services: Some Personal Data is automatically collected when you use our Services, such as the following:

• IP address
• Device identifiers
• Web browser information
• Page view statistics
• Browsing history
• Usage information and click tracking
• Cookies and other tracking technologies (see below for more information)
• Log data (e.g. access times and software information)

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We may disclose your personal information to:

• our employees, contractors, licensees or external service providers for the operation of our website or our business, fulfilling requests by you, including without limitation IT systems administrators or payment processors;
• specific third parties authorised by you to receive information held by us (e.g. a venue that you have opted in to receive marketing information from)
• the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
• as required or permitted by any law (including the Privacy Act).

How Do We Use Your Personal Data?

We process Personal Data to operate, improve, understand and personalise our Services. For example, we use Personal Data to:

• Communicate with you about the Services
• Protect against or deter fraudulent, illegal or harmful actions
• Allow you to create and/or manage your booking page
• Contact you about Service announcements, updates or offers
• Personalise website content and communications based on your preferences
• Provide support and assistance for the Services
• Discover others who might be interested in the Services
• To identify trends and other statistical information that may be useful to our business
• Comply with our legal or contractual obligations
• Resolve disputes
• Enforce our Terms of Service (including, for clarity, the Privacy Policy and, where applicable)

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

• Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity,” meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.
• First and last name
• Email address
• User Content (which can include Personal Data if you include Personal Data in such content)
• IP address
• Billing zip code and/or country of residence

How and With Whom Do We Share Your Data?

We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:

• Payment processors
• Fraud prevention service providers
• Analytics service providers
• Hosting service providers
• Marketing service providers
• Email providers

How Long Do We Retain Your Personal Data?

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.

What Security Measures Do We Use?

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

If we suspect any misuse or loss of, or unauthorised access to, your personal information we may inform you of that suspicion and take immediate steps to limit any further access to, or distribution of, your personal information. If we determine that the breach is likely to result in serious harm to you and we are unable to prevent the likely risk of serious harm with remedial action, we will take action in accordance with the Privacy Act 1988 (Cth)

If we receive unsolicited personal information that we are not permitted to collect under this privacy policy, or within the confines of the law, we will destroy or de-identify the unsolicited personal information as soon as practicable if it is lawful and reasonable to do so. We will destroy or de-identify your personal information if we no longer require it to deliver our services as soon as practicable if it is lawful and reasonable to do so.

What If You Have Questions Regarding Your Personal Data?

If you have any questions about this Privacy Policy or our data practices generally, please contact us using the following information:

Flytree, [email protected]